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Terms and Conditions

  • Ordering and Payment
    • 1.1 Orders may be placed by Telephone, E-mail , Fax or through our website.
    • 1.2 We accept all major Credit/Debit cards (except American Express) . 
    •  Goods will not be despatched until paid for in full, we do not offer accounts of any kind. 

    • 1.3 All orders will be sent by post or carrier
    • The costs of delivery is dependent on the product weight. 
    • These costs can be seen on your "shopping trolley" when placing your order. 
    • Telephone orders will be informed at the time of ordering. 
    • The costs of delivery outside the UK mainland and 
    • certain parts of the Scottish Highlands and Northern Ireland are available upon enquiry.
    • 1.4 Invoices will be sent with a VAT breakdown.
    •  An invoice will be sent with each order. 
    • The invoice number must be quoted on any query or correspondence.
    • 1.5 All prices shown are valid at the time of placing the order.
    •       We reserve the right to alter prices if the required delivery date is beyond 10 working days of placing order.
  • Deliveries and Dispatch
    • 2.1 It is expected that all orders, unless you wish otherwise, will be despatched within 4 working days subject to stock availability. 
    • If you require goods within a specific time please let us know by email or telephone.
    • 2.1a An emailed confirmation will be sent with notification of approximate despatch date. In the event of stock shortages you will be notified by email.
    • 2.2 Goods to be checked on arrival. Any errors or damages must be reported within 7 working days from date of franked postmark. or carrier despatch label.
    • 2.3 If goods are not received within 10 working days of advised despatch date please contact us via telephone or email.
    •  2.4 When placing your order a choice is given for method of delivery.
    •   In the case of courier delivery it is the customers responsibility to ensure somebody is at the delivery address to take delivery.  
    • Delivery can be any time up to 5.30pm.
    •  Next day delivery can only be guaranteed on orders placed before12.00 noon.
      Please note 24hr delivery options are only available Monday to Thursday. 
    • 2.5 Swift-Hart Boxes can not be held responsible for any commercial loss brought about by the non supply incorrect colour despatched or late delivery of any product

    • Returned Goods
    • 3.1 Where it is not the fault of The Ribbon Emporium t/a Swift-Hart Boxes, and you wish to return goods which are not faulty, we will make a handling charge of 10% of the original purchase price. 
    • The original cost of postage and packing is not refundable. 
    • Refunds will only be considered for goods returned within 21 days of their despatch date. If you require to return goods and replace them with alternative products no handling charge will be made however Swift-Hart Boxes is not responsible for resulting carriage costs.
    • 3.2 Goods, for whatever reason, can only be returned with the prior approval of The Ribbon Emporium t/a Swift-Hart Boxes. 
    • Please return goods with their original packaging and in original condition. 
    • The Ribbon Emporium t/a Swift-Hart Boxes can accept no responsibility for the transit of goods being returned to us therefore it is advised that goods are returned using Royal Mail Recorded Delivery. 
  • Products
    • 4.1 All products, unless stated otherwise, are made from artificial materials. Any references to flowers, leaves etc. relate to man-made products.
    • 4.2 All references to gold, silver, pearl, crystal etc. relate to colour and not the actual material of which products are made.
    • 4.3 In cases of high temperatures, chocolate products will not be despatched on Friday's.
    • 4.4 All confectionery products may contain traces of nuts.
    • 4.5 Swift-Hart Boxes does not accept responsibility for shade variations on any products when repeat orders occur. 
    • 4.6 Any personalised products can not be returned for refund including printed ribbon and keepsake boxes
    The above terms and conditions do not alter or limit your statutory rights

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